Shift Manager (Old Lou)
1228 S 2nd St, Louisville, KY 40203, USA
Base pay: $12 per hour + tips (average total $17 per hour)
Up to 3 weeks of PTO per year (0.0577 hours earned per 1 hour worked)
Quarterly Bonuses (based on profitability, not guaranteed)
About North Lime
North Lime Coffee & Donuts is specialty coffee shop and donut bakery offering life-changing donuts and handcrafted beverages at 4 locations in Kentucky. We offer a community focused atmosphere, flexible schedule, and a creative work environment filled to the brim with fun supportive folks.
About the Role
The Shift Manager supervises employees in a retail coffee and donut shop environment. They plan and assign work for the teams they are leading. They implement policies and procedures that have been created both for their shop and for the company. They recommend improvements in quality, service methods, operating procedures and working conditions to the store manger.
Perform all duties reflected in the Barista and Donut Engineer Job Description
Presents a positive attitude towards the job
Willingness to cooperate and contribute with North Lime Leadership
Be able and eager to perform all of the different tasks at a North Lime shop
Represent North Lime’s values at work
Maintain regular and consistent attendance and punctuality, with or without accommodation
Available to work a variety of hours and maintain flexibility in scheduling
Available to work during North Lime’s peak business hours and days
Remain calm during times of high stress
Provide feedback in a positive manner
Manage the efficiency and accuracy of people working on a shift
Essential Duties and Responsibilities
Reflect servant leadership with the teams they work with.
Ensure that the break and rest period policy for North Lime is observed for all employees.
Ensure effective employee relations; providing employee coaching and development; making employment decisions; resolving employee issues through conflict resolution
Demonstrate intentional personal growth and development, along with honesty, integrity, and humility in decision-making and interactions with employees
Provide initial and ongoing training and coaching of team members in crafting beverages and donuts and report progress to Store Manager
Create an ongoing coaching environment
Integrate the unique skills and contributions of each team member into the store experience
Perform incident investigations when necessary
Maintain proper inventory levels
Tracking and reporting absenteeism and time-tracking
Communicate with Store Manger about maintenance and staff issues
Integrate honesty, integrity, and humility in decision-making and interactions with customers
Model servant leadership and generosity with customers
Provide a clean, welcoming, family-friendly environment
Continually seek personal improvement in crafting beverages and donuts.
Ensure availability of the majority of products during all parts of the day
Encourage ideas of team members in creating new beverages and donuts.
Minimum Qualifications (Knowledge, Skills, and Abilities)
Possess and maintain Certified Food Managers Permit in compliance with local or state regulations
Quality orientation and attention to detail
Strong interpersonal and communication skills with a strong team-building skills
Ability to reconcile cash drawers and bank deposits
Ability to be discreet with employee and company matters
All minimum qualifications as described in the Barista and Donut Engineer job description
Physical Demands and Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand. The employee is occasionally required to sit; walk; use hands to handle or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus. Tasting and smelling abilities are required occasionally to distinguish with a degree of accuracy, differences or similarities in intensity or quality of flavors and/or odors. While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts, airborne particles, and hot liquids. The noise level in the work environment is usually moderate.
North Lime Coffee & Donuts is an equal opportunity employer. North Lime Coffee & Donuts does not discriminate in employment on account of race, color, religion, national origin, citizenship status, ancestry, age, gender, sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service.