Basic Skills

The essential skills include, but are not limited to the following:

• Presents a positive attitude towards the job

• Willingness to cooperate and contribute with North Lime Leadership

• Be able and eager to perform all of the different tasks at a North Lime shop

• Represent North Lime’s values at work

• Maintain regular and consistent attendance and punctuality, with or without accommodation

• Be available to work a variety of hours and maintain flexibility in scheduling

• Be available to work during North Lime’s peak business hours and days

Essential Duties & Responsibilities

• Prepare high quality hot and cold beverages and baked goods while following North Lime’s standards for production

• Follow the recipes and standards for creating and producing North Lime products

• Be mindful to not serve items that don’t meet our standards

• Work to develop new products that will be appealing to our customers

• Respectfully address any quality or recipe issues with team members and, when necessary, a supervisor

• Try to find ways to make North Lime a better place to work by communicating ideas with others

• Opens and/or closes North Lime as scheduled

• Maintains cleanliness in every area of the store at all times.

• Engage customers beyond basic customer service by providing an experience that exceeds what a customer would normally expect

• Accurately handle cash and reconciles change due to customers

• Make things right when the customer isn't happy with their experience

• At minimum, always smile and thank customers for visiting our shop

• Provide a clean, welcoming, family friendly environment for our customers

• Be able to engage, understand and serve customers in a positive way

Minimum Qualifications (Knowledge, Skills, and Abilities)

• Possess a Food Handler’s Permit in compliance with local or state regulations

• Ability to enjoy learning, developing, growing and changing with North Lime

• Ability to handle stress under pressure

• Ability to provide quality customer service

• Ability to learn and use technical equipment (e.g. espresso machine, coffee grinders, brewing equipment )

• Ability to reconcile all cash and currency

• Willingness to maintain a clean, healthy, and safe working environment

• Ability to learn and use technology North Lime uses in store

• Ability to coordinate multiple activities with attention to detail

• Ability to refrain from engaging in gossip at North Lime, speaking only directly to others or a supervisor if there is a concern or conflict

• Ability to work independently, with minimal supervision

• Personal access to a home phone, mobile phone or electronic mail is required

• Be accepting of all co-workers by treating them with respect and dignity

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand. The employee is occasionally required to sit; walk; use hands to handle or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus. Tasting and smelling abilities are required occasionally to distinguish with a degree of accuracy, differences or similarities in intensity or quality of flavors and/or odors. While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts, airborne particles, and hot liquids. The noise level in the work environment is usually moderate.